Every Runway Recycled piece is one of a kind — rescued, restyled, and rehomed with care. We want you to love your treasure. If it isn’t right, here’s how returns work.
Eligible returns — 7 days
- You may request return authorization within 7 calendar days of confirmed delivery. Email hello@runwayrecycled.shop with your order number to start.
- Your authorization reply will include the return shipping address and instructions — please send returns only to the address provided with your authorization.
- Once authorized, please ship the item back within 7 calendar days of authorization.
- For ordinary returns, customers arrange and pay return shipping using a trackable service. Original outbound shipping charges are nonrefundable on ordinary returns.
- Items must be returned unworn, unwashed, and unaltered, in their original received condition, with original tags still attached where applicable. Because many of our pieces are preloved, an item that was sold without tags does not become ineligible for that reason.
- Reasonable inspection — holding a piece up, checking it over, a brief try-on at home — is not “wearing.” Signs of wear, washing, or alteration make an item ineligible.
Bridal gowns
Bridal gowns are final sale. This does not limit any rights you have under applicable law, and it does not apply to qualifying order problems (see “When something’s wrong” below).
Other formalwear follows the standard 7-day return policy above.
When something’s wrong
If your item arrives incorrect, damaged, or materially different from its description, here’s how to tell us:
Please contact us promptly, preferably within seven calendar days of delivery. This timeframe does not limit any rights available under applicable law.
- Email hello@runwayrecycled.shop with your order number.
- Briefly describe what is wrong.
- Attach clear photographs showing the issue — and, if the packaging was damaged in transit, a photo of the packaging as it arrived.
We’ll review and respond with your resolution and next steps. Qualifying problems are made right with an appropriate resolution consistent with applicable law — without return-shipping costs to you for our error.
Refunds
- Approved refunds are issued to your original payment method after the merchandise is received, inspected, and accepted. An approved refund includes the item price and any sales tax paid on the returned item. For ordinary returns, original outbound shipping charges remain nonrefundable.
- Once we initiate a refund, your bank completes it — refunds typically appear within 5–10 business days, although some banks may take up to 14 business days. An initiated refund and a completed (posted) refund are two steps of the same process; we’ll confirm by email when yours is initiated.
A note on second chances
Returned pieces that pass inspection begin a new chapter with their next wearer — that’s the heart of Runway Recycled: restyle, rehome, and pay each garment forward. Returning thoughtfully keeps beautiful clothing in circulation and out of landfills, and we appreciate you for it.